Privacy Policy

Who We Are

HP Recovery LTD provides vehicle recovery and roadside assistance services, including breakdown recovery, scrap car collection and jump start assistance.

For the purposes of applicable UK data protection law, HP Recovery LTD is responsible for the personal information it collects and processes through this website and through direct customer enquiries.

Information We May Collect

The information we collect depends on how you interact with us and the service you request.

• Your name.
• Telephone number.
• Email address.
• Current vehicle location, address or postcode.
• Vehicle make, model, registration number and condition.
• Details about the recovery or roadside assistance you require.
• Messages, enquiries and communications you send to us.
• Information submitted through our website contact form.
• Technical information such as IP address, browser type, device information and website usage data where collected automatically by our website or service providers.

How We Collect Your Information

We may receive personal information when you:

• Submit a contact or enquiry form on our website.
• Telephone HP Recovery LTD.
• Contact us by WhatsApp.
• Send us an email.
• Request one of our recovery or roadside services.
• Browse our website where technical information may be collected through cookies or similar technologies.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for assistance.
• Understand your vehicle, location and service requirements.
• Arrange and provide vehicle recovery or roadside services.
• Communicate with you regarding an enquiry or service.
• Maintain appropriate business and service records.
• Manage and improve our website and customer experience.
• Protect our business, website and customers from misuse or fraud.
• Comply with legal, regulatory or other lawful obligations.

Legal Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before providing a service, to perform a contract with you, to meet a legal obligation or for our legitimate business interests.

Where applicable law requires your consent for a particular type of processing, we will rely on consent and you may withdraw that consent where the law permits.

Sharing Your Information

We do not sell your personal information. We may share information only where reasonably necessary for operating our business, providing services or meeting legal requirements.

This may include:

• Website hosting and technical service providers.
• Email and communications providers.
• Professional advisers or contractors where necessary for legitimate business purposes.
• Public authorities, regulators or law enforcement where disclosure is required or permitted by law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing enquiries, maintaining appropriate records and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the service and any applicable legal obligations.

Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for the website to function or that help us understand website performance and usage.

Where consent is legally required for non-essential cookies, those technologies should only be activated after the required consent has been obtained.

You may also be able to manage or delete cookies through your browser settings.

Data Security

We take reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage method can be guaranteed to be completely secure, but we take reasonable steps to protect the information under our control.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing based on legitimate interests.
• Request transfer of eligible information where applicable.
• Withdraw consent where processing is based on consent.

You may contact us using the details below if you wish to exercise a data protection right. You may also have the right to raise a concern with the UK Information Commissioner's Office.

International Data Transfers

Some website, hosting, communications or technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use providers and arrangements that provide appropriate safeguards as required by applicable data protection law.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including services such as WhatsApp. We do not control the privacy practices of third-party providers.

When you use a third-party service, its own privacy policy and terms may apply.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or applicable requirements.

The latest version will be published on this page with an updated revision date.

Contact HP Recovery LTD

If you have a question about this Privacy Policy or how your information is handled, contact us using the details below.