Terms & Conditions

About These Terms

These Terms & Conditions apply to HP Recovery LTD's website, customer enquiries and vehicle recovery or roadside assistance services where relevant.

Any specific service details, destination, price or other important terms discussed and agreed with you may form part of the individual service arrangement.

Our Services

HP Recovery LTD provides vehicle-related services which may include:

• Breakdown and vehicle recovery.
• Vehicle transportation to an agreed destination.
• Scrap car collection.
• Jump start assistance.
• Other vehicle recovery or roadside assistance agreed directly with the customer.

The service that can be provided will depend on the vehicle, location, circumstances and information supplied at the time of the enquiry.

Service Availability

HP Recovery LTD accepts enquiries 24/7. Actual attendance, collection or service availability may depend on factors including location, traffic, weather, road conditions, staff availability, vehicle type and the nature of the recovery required.

Customers should contact us with accurate location and vehicle information so that availability can be discussed.

Quotes and Pricing

Where a price or estimate is provided, it will normally be based on the information available at the time, including vehicle details, location, destination and the type of assistance requested.

If the actual circumstances differ materially from the information supplied, additional work or a different service may be required. Any material change should be discussed with the customer where reasonably possible before additional chargeable work is undertaken.

Payment

Payment terms should be confirmed when arranging the service. The customer is responsible for paying the amount agreed for the requested service using an accepted payment method.

Where additional costs arise because the information originally supplied was materially inaccurate or because additional work is requested, those costs should be communicated where reasonably possible before the additional service is carried out.

Customer Responsibilities

The customer is responsible for providing accurate information, including:

• Current vehicle location.
• Vehicle make and model.
• Registration details where requested.
• The condition of the vehicle.
• Relevant faults, damage or access restrictions.
• The intended recovery or transportation destination.

The customer must also have the legal right or proper authority to request recovery, transport or collection of the vehicle.

Breakdown & Vehicle Recovery

Recovery arrangements will be based on the location, condition and type of vehicle together with the destination agreed with the customer.

Customers should disclose relevant information about existing vehicle damage, mechanical condition, locked wheels, missing keys, restricted access or any other matter that may affect safe recovery.

Scrap Car Collection

A customer requesting scrap car collection must have the legal right or authority to arrange collection of the vehicle.

We may request information or documentation relating to the vehicle, ownership or the person's authority to arrange collection.

Customers should provide accurate information about the vehicle's location, condition, accessibility and whether keys or relevant documents are available.

Jump Start Assistance

Jump start assistance is intended to help where a vehicle may be experiencing a battery-related starting problem.

A jump start cannot guarantee that a vehicle will start or remain operational. If the issue appears to involve a different mechanical or electrical problem, further recovery or professional inspection may be required.

Arrival Times and Delays

Any estimated attendance or journey time is an estimate and may be affected by circumstances outside our reasonable control.

These may include:

• Traffic or road closures.
• Weather conditions.
• Accidents or emergency restrictions.
• Vehicle accessibility.
• Unexpected recovery complications.
• Other circumstances outside our reasonable control.

Personal Property in Vehicles

Customers should remove valuable or important personal belongings from the vehicle before recovery, transportation or collection where it is safe and practical to do so.

Please inform us before the service if a vehicle contains unusual, hazardous, prohibited or particularly valuable items that could affect safe transportation or collection.

Liability

HP Recovery LTD will exercise reasonable care when providing agreed services. Customers should notify us of relevant pre-existing damage, defects or unusual vehicle conditions before recovery where known.

We are not responsible for losses caused solely by inaccurate or incomplete information supplied by the customer or by circumstances outside our reasonable control, subject always to applicable law.

Cancellations and Changes

If you need to cancel or change a service request, contact HP Recovery LTD as soon as possible.

Where resources have already been dispatched, work has commenced or costs have already been reasonably incurred, cancellation or amendment may affect the amount payable. Any applicable charge should depend on the circumstances of the individual booking and applicable law.

Website Information

We aim to keep the information on this website accurate and useful. However, general website information should not be treated as a guaranteed statement that a particular service is immediately available at every location or in every circumstance.

Contact HP Recovery LTD directly to confirm service availability, pricing and arrangements for your specific vehicle and location.

Intellectual Property

Unless otherwise stated, website content, branding, graphics, written material and original website elements belonging to HP Recovery LTD may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Privacy and Personal Information

Personal information supplied through the website, telephone, email, WhatsApp or service enquiries will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for further information.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory rights or protections that apply to the customer under applicable law.

Contact HP Recovery LTD

If you have a question about these Terms & Conditions or about a vehicle recovery service, contact us using the details below.